Refund and cancellation policy

Everything you buy from Respiresoft LLC: on respiresoft.com, inside our products, and for development work. Where a product publishes its own refund policy, such as Sabt, that policy applies to that product.

This policy adds to your rights under consumer law. It never takes them away.

You can cancel at any time, in whichever way is easiest:

• in the product, under its billing or subscription settings;
• in your Google Play or App Store subscriptions, if you subscribed through the store;
• by writing to billing@respiresoft.com from the email address on your account.

Cancelling stops the next charge. You keep the paid features until the end of the period you have already paid for, and you can export your data before and after, wherever the product offers export.

• First payment: within 14 days of your first payment for a product, write to us and we refund it in full. No reason needed.
• Yearly renewals: if a yearly plan renewed and you meant to cancel, write within 14 days of the renewal and we refund it in full, as long as the paid features have not been used since.
• If something we promised stops working and we cannot fix it, or we discontinue a paid feature, we refund the unused part of the period.
• Otherwise, a monthly period that has started is not normally refunded. Write to us anyway if something went wrong; we would rather sort it out.

• Within 14 days of buying credits, we refund the credits you have not spent. Credits already spent are not refundable.
• If a request failed because of a fault on our side and still used credits, we put them back.
• Credits included with a subscription follow the subscription rules above.

When you pay through Google Play or the App Store, the store takes the payment and handles refunds under its own policy. Ask for a refund at reportaproblem.apple.com for Apple, or from your order history in Google Play. We cannot refund store payments ourselves, but tell us if you get stuck and we will help.

Your project agreement comes first. Where it says nothing:

• A deposit is refunded in full if you cancel before work starts. Once work has started, we refund the deposit minus the work done so far at the agreed rates.
• Milestones that have been delivered and accepted are not refundable.
• If we do not deliver a milestone as agreed and cannot put it right within a reasonable time, we refund what you paid for that milestone.
• Hosting, maintenance and support plans can be cancelled with 30 days’ notice. Whole months paid in advance after that notice ends are refunded.

A duplicate charge, a wrong amount, or a charge after you cancelled is refunded in full as soon as we confirm it.

Charges from us appear on your statement under the name RespireSoft or the name of the product you bought. If you do not recognise one, write to billing@respiresoft.com with the date, the amount and the last four digits of the card, and we will tell you what it was.

To the card, wallet or account you paid with. We start the refund within 5 business days of agreeing to it. When it then shows on your statement depends on your bank or payment provider, usually within another 5 to 10 business days.

Everything we sell is digital: nothing is shipped. Subscriptions, credits and product purchases are available in your account as soon as the payment goes through. Development work is delivered as the project agreement sets out.

Please write to us first. Most billing problems are solved within a couple of days, and much faster than through a bank dispute.

Billing questions: billing@respiresoft.com. Everything else: info@respiresoft.com or +1 (929) 425-9828. Respiresoft LLC, 32 N Gould St, Sheridan, WY 82801, United States.