Customer support

Starting a new project? Use the contact form and tell us what you are building.

A person reads every message. We answer on working days, Monday to Friday, usually within one business day, in English or Dari. Clients with a support plan get the response times in their agreement.

Each product has its own help, and often answers to common questions, on its own site. If you are not sure where to go, write to info@respiresoft.com and name the product.

Write to billing@respiresoft.com from the email address on your account. To find your payment quickly, tell us the product, the date, the amount and either the receipt number or the last four digits of the card.

How to cancel, and when we refund, is on the refund and cancellation page. If you paid through Google Play or the App Store, the store handles the refund.

So we are not guessing, tell us:

• what you were doing, and what happened instead;
• the product, and the app version or the page address;
• your device and browser;
• a screenshot, if you can.

Never send us your password, a full card number or a one-time code. We will never ask for them.

To get a copy of your data, or to have it corrected or deleted, write to info@respiresoft.comwith “Privacy request” in the subject. We answer within 30 days. The privacy policy explains what we hold and why.

If you find a vulnerability in anything we run, write to info@respiresoft.comwith “Security” in the subject and the steps to reproduce it. Please give us reasonable time to fix it before you share it, and do not access, change or keep other people’s data while testing. We acknowledge reports within three business days.

Use the channel we agreed for your project, or write to info@respiresoft.com with the project name in the subject. Urgent problems with software we host for you go first in the queue.